SUPPORT
We stand by our products and provide 100% customer satisfaction. To reach for support please email us at info@medkraftorthodontics.com.
- SHIPPING
Shipping delivery time varies depending on the method, destination, and shipping provider. Standard Delivery time for all our orders is 5-7 business days, however, this can change depending on the size of the order.
- ORDER TRACKING
After your order has been fulfilled you will receive a confirmation email Please keep in mind the tracking information typically does not update and will not show any information for up to 24-48 hours until the shipping provider has scanned your package.
- INCORRECT ADDRESS
If your package is returned to us due to an incorrect or incomplete address, is marked as “unclaimed” or “return to sender”, or has been deemed as undeliverable for any reason by the shipping provider, we will notify you by email.
Once the package has been delivered, we will process a new shipment to the proper address or process a refund.
Be sure to provide and double-check the correct address at checkout. We are not responsible if your order is delivered to the wrong address. If you accidentally order using the wrong address and your order has yet to ship, please contact us immediately so we can cancel or update the shipping information.
- LOST & STOLEN PACKAGES
We are not responsible for packages that are damaged, lost, or stolen after the driver confirms delivery of the package. We recommend watching the provided tracking information on the day of delivery to receive the package in-person at the time of delivery.
You will receive an email notification when the package has been delivered. If you cannot find your package please do the following:
- Check anywhere at the delivery address where the shipping provider may have kept the package.
- Check with your neighbors to see if they may have received the package.
- Check with your local post office to see if they may have the package.
If all else fails, immediately submit a missing and lost package claim with your local post office. Once you have done this, please contact us with proof of the claim; if the claim has not seen any changes within 48-72 hours we will reship your order at no additional costs.
- INCORRECT & DAMAGED ORDERS
While we do try our best, we’re all humans who make mistakes! Do not worry; we will get you taken care of! Please send us a clear and visible image(s) with good lighting showing the incorrect or damaged product along with the full view of the packing slip provided in your order. Once confirmed, we will ship you a new package with updated tracking details.