Order Information:
Email Orders: info@medkraftorthodontics.us
Payment Options:
- We accept the following major credit cards: MasterCard, Visa, Discover, American Express.
- Personal and Business checks are also accepted.
- Certified and Cashier checks are also accepted.
Shipping:
All orders ship within 5-7 business days as you place your order. If any item is Out Of Stock, it can take up to 15 days or more to restock.
Pricing And Policies:
Medkraft Orthodontics reserves the right to modify designs, discontinue products at any time or alter prices without any prior notice.
Hassle Free Returns:
Customer satisfaction is Medkraft Orthodontics primary objective, and we understand, your purchase may not always meet your needs. In an effort to make the return process as hassle-free as possible, all returns shall meet the following requirements.
Return Policy:
- Returns must be initiated within 14 days from the date you received your purchase.
- Items must be in their original state, condition and in the original packaging.
- Include any invoice, packing slip, or proof of purchase.
- Please allow 7 business days for the processing of returned items.
- Customers will be notified via email upon receipt of returned item.
- An additional email will be sent within 2 business days of receipt regarding the status of the returned items.
- It may take up to 14 days for a refund to post to the account utilized for purchase.
Shipping and Handling Charges
- Shipping charges applied to the original purchase are non-refundable.
- Shipping costs for returned items are the responsibility of the customer and are non-refundable.
Exchanges
- Exchanges may be processed for items of the same price. Additional fees may apply.
Due to Occupational Safety and Health Administration (OSHA) regulations regarding possible exposure to blood borne pathogens, Medkraft Orthodontics is prohibited from accepting instruments for evaluation without proof of sterilization. Unless proof of sterilization is evident, Medkraft Orthodontics reserves the right to either destroy these items or return them to the customer.
Order Shortage Notification Policy:
Any shortage within your order must be reported promptly within 7 days of your order receipt to be considered. Medkraft Orthodontics is not responsible for any shortage reported after 7 days.